Please note
Transfers from currencies other than euros will incur exchange fees at our bank. For such transfers, we recommend sending at least 20 euros.
Protection of your data and payment process
We deliberately do not use external payment providers because we do not want to pass on your data. For the payment process, we therefore ask for your assistance. When you register via the support membership form, your membership number will be generated, which you can find in your profile (e.g.: supportno1234). Please enter this number in the subject of your bank transfer so that we can activate your access on the website within 5 working days.
Standing order and cancellation
We recommend that you set up a standing order on an annual basis. This makes it easier for us to manage your account. However, you will also be reminded of the renewed payment 14 days before the end of the subscription year via email. You can of course cancel your supporting membership at any time and conveniently at the end of your payment period. All you need to do is send us an email.